Managed Services Policy for AMarketingAutomation.com
Effective Date: [03-07-2023]
- Introduction
AMarketingAutomation.com (“we,” “us,” or “our”) offers Managed Services to assist businesses in effectively managing their marketing automation platforms. This Managed Services Policy outlines the terms and conditions governing the provision of our services. - Scope of Managed Services
2.1 Service Offerings
Our Managed Services may include but are not limited to:
- Platform Configuration: Configuring and customizing marketing automation platforms based on client requirements.
- Campaign Management: Designing, creating, and executing marketing campaigns to drive customer engagement and achieve marketing goals.
- Data Management: Ensuring data integrity, data cleansing, and database segmentation for targeted marketing campaigns.
- Reporting and Analytics: Providing insightful reports and analytics to track campaign performance and identify areas for optimization.
- Platform Maintenance: Regular maintenance and updates to the marketing automation platform to ensure its smooth functioning.
2.2 Service Levels
Service levels and specific deliverables will be outlined in the mutually agreed-upon Service Level Agreement (SLA). The SLA will define response times, resolution times, and any other applicable performance indicators.
- Client Responsibilities
3.1 Cooperation and Communication
Clients must cooperate with us by providing the necessary information, access to systems, and resources required to deliver the Managed Services. Timely and effective communication between both parties is essential for successful service delivery.
3.2 User Access and Security
Clients are responsible for managing user access to their marketing automation platforms. It is the client’s responsibility to ensure that access is granted only to authorized individuals and that appropriate security measures are in place.
- Fees and Payment
Clients will be invoiced based on the agreed-upon pricing structure, which may include monthly or hourly rates. Invoices shall be paid within the designated timeframe outlined in the invoice. Failure to make timely payments may result in a suspension of services. - Confidentiality and Data Security
Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of the engagement. We will implement reasonable security measures to protect client data; however, the client remains responsible for data accuracy, integrity, and compliance with applicable data protection regulations. - Term and Termination
The term of the Managed Services engagement will be defined in the contract or SLA. Either party may terminate the agreement with written notice if there is a material breach of the terms outlined in this policy or if mutually agreed upon in the contract or SLA. - Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of the provision of Managed Services. - Governing Law and Dispute Resolution
This Managed Services Policy is governed by the laws of [Jurisdiction]. Any disputes arising from this agreement shall be resolved through amicable negotiation. If a resolution cannot be reached, either party may seek legal remedies available under the jurisdiction. - Amendments
We reserve the right to amend this Managed Services Policy at our discretion. Any updates or changes will be communicated to clients in writing or through our website.
By engaging our Managed Services, clients acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this Managed Services Policy.
Please contact us with any questions or concerns regarding this policy.
Thank you for choosing AMarketingAutomation.com for your managed services needs.